Legal Business Name: Ganesha Art Gallery
Brand Name: www.planterwala.com
Business Address:5, Near Sangariya Dharam Kanta, Basni Industrial Area, Jodhpur-342005
Contact Numbers: +91 7014873034, 8529394149
Email: info@planterwala.com

1. Eligibility for Returns

We strive to deliver quality products and ensure a pleasant shopping experience. If you’re not satisfied with your purchase, you may be eligible for a return under the following conditions:

  • Return requests must be initiated within 7 days of receiving the product.

  • Items must be unused, in their original condition, and include all original packaging, tags, and accessories.

  • Returns are accepted only for purchases made through our official website: www.planterwala.com.

  • Non-returnable items (listed below) are not eligible unless they are damaged or defective upon arrival.

2. Non-Returnable Items

Some items are not eligible for return due to hygiene, perishability, or customization:

  • Used products or those damaged due to misuse.

  • Farming feeds, consumables, or perishable items.

  • Customized or made-to-order decor/garden tools.

  • Items marked as “Final Sale” or “Non-Returnable”.

3. Damaged or Defective Products

If your order arrives damaged, defective, or incorrect:

  • Contact us within 48 hours of delivery.

  • Email us at info@planterwala.com with your order number, clear photos of the item, and a brief description of the issue.

  • After review, we may offer a replacement, store credit, or full refund (as applicable).

4. Refund Process

  • After the returned product is received and inspected, we will notify you regarding the approval or rejection of your refund.

  • If approved, your refund will be processed and credited to your original payment method within 4–5 business working days.

  • For Cash on Delivery (COD) orders, refunds will be issued via bank transfer or UPI, based on the customer’s confirmation and provided details.

5. Return Shipping

  • If the return is due to damage or a shipping error on our part, we will cover the return shipping costs.

  • For all other return reasons (e.g., change of mind), the customer is responsible for return shipping expenses.

  • We recommend using a trackable courier service for return shipments to ensure proper delivery.

  • Replacement will take 3-5 business days

6. Cancellation Policy

  • Orders can be cancelled within 12 hours of placement or before dispatch, whichever is earlier.

  • Once an order is shipped, it cannot be cancelled.

  • Refunds for cancelled prepaid orders will be processed within 4–5 business working days.

How to Initiate a Return or Refund

Please contact our customer care team through the following channels:

📧 Email: info@planterwala.com
📞 Phone/WhatsApp: +91 7014873034, 8529394149
🌐 Website: www.planterwala.com

Provide the following information:

  • Order Number

  • Product Name

  • Reason for Return/Refund

  • Clear Photos (if damaged/defective)

Policy Updates

Ganesha Art Gallery reserves the right to modify this Refund & Return Policy at any time. Any changes will be updated on our website. Please review this page periodically to stay informed.