Legal Business Name: Ganesha Art Gallery
Brand Name: www.planterwala.com
Business Address: 79, Kumharo Ka Bass, 1st B Road, Sardarpura, Jodhpur, Rajasthan – 342003
Contact Numbers: +91 7014873034, 8529394149
Email: info@planterwala.com

1. Free Shipping Across India

We are pleased to offer Free Shipping on all products available at www.planterwala.com – no minimum order value required.

2. Shipping Timeline

  • Order Processing Time: 1–2 business days

  • Delivery Time: 3–7 business days depending on your location

  • All orders are processed from our warehouse in Jodhpur, Rajasthan

Note: During peak seasons, festivals, or unexpected events (like strikes or weather conditions), shipping may take slightly longer than usual.

3. Courier Partners

We partner with reliable national courier services such as Delhivery, DTDC, Blue Dart, and India Post to ensure safe and timely delivery of your orders.

4. Order Tracking

  • Once your order is shipped, a tracking ID and link will be shared with you via SMS and/or Email.

  • You can also track your order status directly from the “Track Order” section on our website.

5. Delivery Locations

We deliver across all major cities, towns, and rural areas in India. If your PIN code is not serviceable, we will notify you at checkout or contact you directly.

6. Undeliverable Packages

If a package is returned to us due to an incorrect address or failed delivery attempts, we will contact you for reshipping. In such cases:

  • Re-delivery may take additional 3–5 business days.

  • If the customer is unresponsive or cancels the order after dispatch, actual courier costs may be deducted from the refund amount.

7. Packaging and Safety

All items are carefully packed using high-quality packaging materials to ensure your product reaches you in perfect condition.

8. International Shipping

At the moment, we do not offer international shipping. We currently serve Indian addresses only.

9. Need Help?

For questions about your shipment or delivery:

📧 Email: info@planterwala.com
📞 Phone/WhatsApp: +91 7014873034, 8529394149
🌐 Website: www.planterwala.com